Reference

abk slot Privacy Policy For Indonesia

Our Privacy Policy explains what we collect when you open an account, sign in from a mobile device, or use DANA, OVO, GoPay and QRIS.

Account dataWallet recordsCookie choicesPrivacy requests
abk slot abk slot Privacy Policy For Indonesia
CONTACT ROUTES

Reach Us About Privacy Questions

A privacy question should have a clear route, especially when it concerns an account or wallet record.

Account chat Open the account chat when you need to ask how sign-in, device records or…
Privacy email Email [email protected] for access, correction or deletion requests.
24/7 Support Our 24/7 Support route can help when a privacy request meets a login or…
HANDLING PRACTICE

Explore How We Handle Your Data

Privacy work is tied to practical account steps, from phone verification before access to checking a receipt after a wallet action.

Account collection

We collect details you enter during account opening and phone verification, plus records created when you sign in. These fields help us identify the correct account without requesting unnecessary wallet credentials.

Payment references

DANA, OVO, GoPay and QRIS activity can create reference numbers, amounts and status events. We use those records to match a cashier event, resolve a receipt question and detect duplicate submissions.

Device signals

Your browser, operating system, session time and selected device settings may be logged for security and fault tracing. A mobile session can therefore be distinguished from a desktop sign-in.

Cookie control

Cookies help keep your session open and remember limited preferences. You can adjust cookie settings in your browser, although removing required cookies may interrupt sign-in or the account policy page.

Security checks

We may compare phone verification, session signals and payment references when access looks unusual. These checks protect the account record, and we will not ask you to share a wallet PIN.

Retention requests

We retain records only for account, security, service or legal needs. Email [email protected] to request access, correction or deletion, and we will explain any record that must remain.

Browse Privacy Policy Answers

These answers address the Privacy Policy searches we hear most often from Indonesian account holders. They cover wallet records, device access, cookies, retention and requests made through our privacy contact route, so you can decide what to do before opening an account.

It covers account details, phone verification, device signals, cookies, payment references and support records. It also explains our purposes, service-provider sharing, retention approach and your available privacy requests.

No. We may receive payment status, reference details and receipt data from DANA or OVO activity, but your wallet password and wallet PIN should remain private to you.

Device and browser signals help keep sessions working, identify unusual sign-in patterns and investigate faults. We may distinguish a mobile session from desktop access without collecting your wallet credentials.

Email [email protected] with your registered contact detail and the records you want to access. We may verify account ownership before sending personal data or discussing account history.

Yes. Send a correction request through the privacy email and identify the field, such as a phone detail or contact record. We will check the request and update eligible data.

We keep payment references for the period needed for account administration, receipt matching, security checks or legal duties. After that, records are removed or anonymised where practical.

Access and eligibility depends on local law. The policy describes our data handling for supported Indonesia access, while local rules may affect whether an account can be opened.